Governed agents for claims, policy integrations and complaints — they prepare the case, your people decide.
Signals
Claims notifications, portal cases, complaints, partner errors and policy API changes arrive continuously.
Correlation
Claims on the same policy or incident, and errors from the same integration, become one case.
Insight
Which claim needs a handler now, which claims belong together, which integration drifted, which message is a complaint.
Agent action
Drafts the triage note, the related-claims summary, the incident or the complaint acknowledgement — never pays, rejects or replies on its own.
Decision
A claims handler, IT lead or complaints officer approves, edits or rejects the proposal.
Evidence & audit
Every proposal and decision keeps its sources, who decided and when — one trail for internal audit and supervisors.
Signals
Claims notifications, portal cases, complaints, partner errors and policy API changes arrive continuously.
Correlation
Claims on the same policy or incident, and errors from the same integration, become one case.
Insight
Which claim needs a handler now, which claims belong together, which integration drifted, which message is a complaint.
Agent action
Drafts the triage note, the related-claims summary, the incident or the complaint acknowledgement — never pays, rejects or replies on its own.
Decision
A claims handler, IT lead or complaints officer approves, edits or rejects the proposal.
Evidence & audit
Every proposal and decision keeps its sources, who decided and when — one trail for internal audit and supervisors.
Triage notes and summaries link back to the policy terms, documents and earlier claims they are based on, so the handler can check instead of trust.
A drifted policy API is caught before it silently breaks claims intake or a broker's quote flow.
No agent pays, rejects or closes a claim, or answers a complaint, without a named approval.
Connects to the policy administration, claims and partner systems you run today through the Integration Platform.
Policy, claims and customer data stays in the EU, with a deployment path to sovereign operation for regulated entities.
Start with one line of business or one workflow and widen on your own timeline.
Explore how Copyl supports enterprise governance and regulatory readiness across your AI operations.
Run it in Copyl Cloud, sovereign hosted on European-owned infrastructure, or fully on-prem inside your own perimeter.
Agent Hub is where every Copyl agent is defined, approved and monitored — the claims, integration and complaint agents on this page included.
Explore Agent Hub →No. Copyl connects to what you run today through the Integration Platform and adds triage, monitoring, complaint handling and an audit trail on top.
Agent Hub, CRM and Copyl Support are Marketplace apps, so most teams get a first workflow — usually claims intake triage — running in weeks.
Only where you allow it. By default the agent proposes — a triage note, a related-claims summary, an incident, a complaint reply — and a named person approves.
No. Agents have no payment or settlement authority. Payments and claim decisions stay with your handlers and your claims system.
In the EU, with a deployment path to sovereign operation for regulated entities.
Copyl sits on top of your policy administration, claims system and partner APIs — it does not replace them.
Systems that typically stay: policy administration, the claims system, the customer portal and partner APIs.
Your systems
Policy administration, claims system, customer portal and broker or partner APIs — nothing is ripped out.
Copyl platform
Agent Hub, CRM, Copyl Support and Integration Platform connectors correlate events and hold the audit trail.
EU-hosted data
Policy, claims and customer data stays in the EU, with a deployment path to sovereign operation for regulated entities.
Workflows
Claims triage, related-claim checks, policy API drift watch and complaint handling — turned on one at a time.
Your systems
Policy administration, claims system, customer portal and broker or partner APIs — nothing is ripped out.
Copyl platform
Agent Hub, CRM, Copyl Support and Integration Platform connectors correlate events and hold the audit trail.
EU-hosted data
Policy, claims and customer data stays in the EU, with a deployment path to sovereign operation for regulated entities.
Workflows
Claims triage, related-claim checks, policy API drift watch and complaint handling — turned on one at a time.
Connects to your policy administration, claims system and partner APIs through the Integration Platform — no rip-and-replace.
Policy, claims and customer data stays in the EU, with a deployment path to sovereign operation for regulated entities.
Turn on claims triage, related-claim checks, policy API drift watch or complaint handling one at a time.
From the first notice of loss to the audit file, one trail instead of several systems that disagree.