The individual care process, from first interview to outcome review, with the evidence and the decision of a named person at every step.
Copyl Care Management follows an individual's care from the first interview to the review of the outcome. The interview is structured around IBIC, the assessment draft links every statement to its source, decisions are signed with their reasoning, and the provider acknowledges the handover. Agents propose. A named person decides. Copyl keeps the record.
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Three roles work in the same process. Each sees what they need to act and nothing more, and all of them see the same record of what was proposed and decided.
Municipal care managers
The interview, the assessment draft and the decision stay in one place, so reasoning can be read back later by anyone who is allowed to see it.
Home-care providers and unit managers
The handover is acknowledged, and the plan arrives as time windows, durations and staff eligibility instead of a free-text note.
Nurses
What staff notice in the home, and what a nurse asks for, is tied to the person and the plan, so it can feed the next review.
Every step follows the same pattern: Copyl gathers what is known, an agent proposes, a named person decides and the evidence stays attached.
The care manager conducts the interview in a structure built on IBIC, so the person's needs, goals and wishes are captured the same way each time and can be compared over time.
An agent drafts the assessment from the interview and the documents the care manager is allowed to use. Each statement links to the passage it came from. The draft is a proposal, and the care manager edits, accepts or rejects it.
The care manager signs the decision and writes down the reasoning. Copyl does not make clinical or entitlement decisions. The provider then acknowledges the handover, so it is clear who has received what.
The decision becomes a structured implementation plan in Home Care: which visits, in which time windows, for how long and which staff are eligible. The provider's unit manager plans from it directly.
Roster plans staff with the care requirements in view. When an absence is registered, Copyl shows which planned visits are affected and an agent proposes a replan. The planner decides.
Staff register field observations and nurses send requests. At the outcome review, Copyl gathers what has happened since the decision and, where the need seems to have changed, proposes a reassessment. The care manager decides whether to start one.
Event
Something happens: an observation, a nurse request, an absence, a review date.
Signal
Copyl connects related events to the person and the plan they concern.
Proposal
An agent proposes the next step, with its reasoning and the sources it used.
Human decision
A named person approves, changes or rejects the proposal.
Evidence
Proposal, decision and outcome are written to a record that can only be added to.
Event
Something happens: an observation, a nurse request, an absence, a review date.
Signal
Copyl connects related events to the person and the plan they concern.
Proposal
An agent proposes the next step, with its reasoning and the sources it used.
Human decision
A named person approves, changes or rejects the proposal.
Evidence
Proposal, decision and outcome are written to a record that can only be added to.
Both follow the same flow, and in both a person decides.
1. Event
Staff register several observations that the person now needs more help in the morning, and a nurse sends a request about the same thing.
2. Signal
Copyl connects the observations and the request to the person's plan and shows that they point the same way.
3. Proposal
An agent proposes a reassessment and lists the observations behind it, each linked to its source.
4. Human decision
The care manager starts the reassessment, asks for more information or decides that nothing should change yet.
5. Evidence
Observations, proposal and decision are in the record, so the next assessment starts from what was actually seen.
1. Event
A member of staff reports sick for the coming days.
2. Signal
Roster shows which planned visits the absence affects and which of those have care requirements on who can perform them.
3. Proposal
An agent proposes a replan that respects time windows and staff eligibility, and lists any visit it cannot cover.
4. Human decision
The planner approves the replan, adjusts it or handles the uncovered visits another way.
5. Evidence
The absence, the proposal and the planner's decision are in the record, with who decided and when.
Agents propose and a named person approves. Copyl does not make clinical or entitlement decisions, and it works alongside the case and journal systems the municipality already uses. Every proposal, decision and outcome is written to a record that can only be added to. Data is hosted in the EU.
Book a meeting and we walk through the process from interview to outcome review.
Book a meeting →No. Copyl Care Management supports the individual care process and keeps its own record of proposals and decisions. The municipality's journal and case systems stay where they are.
People do. Agents propose, and a named person approves, changes or rejects. Copyl does not make clinical or entitlement decisions.
Each statement in an assessment draft links to the passage it was based on. A statement without support is flagged for the care manager.
In the EU.
Book a meeting. Bring a typical case from start to review, and we walk through it together.
Copyl does not replace the systems you already run. Your maintenance, finance, inventory, HR and sensor systems connect to Copyl through its integration platform — governed, permission-checked and logged.
You get the apps and the AI agents on top of what you already have. Your existing systems become data sources for the agents.
Copyl Care Management works alongside the municipality's existing case and journal systems and does not replace them.