Logistics

Manage transport and warehouse exceptions with the information in one place. Copyl AI agents connect delivery events, contracts and claims records from your existing systems.

Logistics

From the dock to the audit trail

  1. Signals

    TMS, WMS, carrier portals, telematics and cold-chain sensors feed in continuously.

  2. Correlation

    Duplicate exception tickets from three systems become one event on one shipment.

  3. Insight

    Which lane, carrier, SKU or load is actually at risk — delay, damage, ADR mismatch, temperature excursion.

  4. Agent action

    Reroute, reassign, flag a claim, hold a load — proposed, never executed against rate or order data without approval.

  5. Decision

    An operations lead or claims manager approves or edits the proposal in one click.

  6. Evidence & audit

    Every action, approval, waybill, photo and POD lands in one trail for QBRs, insurers and customers.

COOCOO — network operations

Shipment exception desk

Shipment exception desk

Integrations
Situation
Exceptions arrive from TMS, WMS, and carrier portals with duplicate tickets.
How Copyl helps
Agent deduplicates events, assigns owner by lane rules, and posts status back to customer portal — no rate edit rights.
Value for your team
The operations team receives a consolidated exception case with proposed next steps.
Carrier SLA scorecard

Carrier SLA scorecard

Agent Hub
Situation
SLA proofs for QBRs are manually copied from carrier portals.
How Copyl helps
Agent pulls on-time and damage metrics per carrier contract and drafts QBR deck tables for operations lead.
Value for your team
Carrier reviews start from a prepared service-level report with supporting delivery records.
Delivery-status inquiry deflection

Delivery-status inquiry deflection

Operations
Situation
Customers call or email asking where their shipment is, and support reps spend most of the day looking up tracking status instead of resolving real issues.
How Copyl helps
Agent answers delivery-status inquiries directly from carrier tracking data and routes only the exceptions to a support rep — cannot issue refunds or change an order.
Value for your team
Support case volume for status inquiries drops, and reps spend their time on the exceptions that actually need a human.

WarehouseCIO — warehouse & traceability

Visual goods receipt

Visual goods receipt

Operations
Situation
Receiving relies on manual counts and paper packing lists, and mismatches surface days later at stock count.
How Copyl helps
Agent matches receiving photos and packing lists against the purchase order and flags mismatches for review before put-away — nothing is receipted on the agent's word alone.
Value for your team
Receiving discrepancies caught at the dock, not at month-end stock count.
Batch and lot traceability with shelf-life rotation

Batch and lot traceability with shelf-life rotation

Operations
Situation
Recalls and expiring stock are tracked in spreadsheets, and first-expiry-first-out picking is manual and easy to get wrong.
How Copyl helps
Agent tracks batch and lot identity end to end and proposes first-expiry-first-out put-away and pick sequences with expiry alerts.
Value for your team
One reliable answer to "where is this lot" in a recall, and expiring stock moves before it writes off.
Cold-chain monitoring and alerts

Cold-chain monitoring and alerts

Signals
Situation
Temperature excursions on refrigerated freight surface only after a claim is filed, when nothing can be done.
How Copyl helps
Agent watches the temperature log against the shipment's tolerance band and escalates a live excursion to operations instead of leaving it for the claims desk.
Value for your team
Excursions caught in transit, not disputed after delivery.

CROCRO — claims & compliance

Claims documentation pack

Claims documentation pack

Contracts
Situation
Claims lack photos, POD, and temperature log in one bundle for insurers.
How Copyl helps
Agent gathers artifacts from TMS and IoT feeds, redacts unrelated shipments, and stages pack for claims manager.
Value for your team
Claims handlers can check a compiled set of supporting documents before submission.
Carrier and driver eligibility check

Carrier and driver eligibility check

Contracts
Situation
Insurance certificates, ADR driver certification and carrier agreements are checked by hand and go stale unnoticed.
How Copyl helps
Agent checks carrier insurance, ADR certification and contract status before a load is booked and blocks assignment on an expired credential.
Value for your team
Expired or missing credentials are flagged so the team can review eligibility before booking.
Dangerous-goods and transport documents

Dangerous-goods and transport documents

Operations
Situation
Waybills, ADR declarations and permits are assembled by hand per shipment, and one missing document holds the load at the dock.
How Copyl helps
Agent drafts the waybill, ADR declaration and any required permit from the order, and checks the load's UN numbers against segregation rules before booking.
Value for your team
Fewer dock holds for missing or mismatched paperwork.

Why logistics teams choose Copyl

Warehouse and transport, one core

Goods receipt, batch and lot traceability, shelf-life rotation and transport run on one core designed to the standard Copyl's defence and civil-preparedness logistics work demands — where the chain of custody has to hold.

Cold chain built in

Temperature logging and alerts sit on the same shipment record as the waybill and proof of delivery, not a separate IoT dashboard nobody checks.

Dangerous goods, handled

ADR and UN-number checks, driver certification and segregation rules are enforced before a load is booked, not discovered at the dock.

Routing that respects the real network

Vehicle weight, height and axle limits, live road status and disruptions — designed to hold up under military and crisis-logistics routing requirements.

Every exception has an audit trail

Agent proposals, approvals and evidence survive from the first exception ticket to the insurer's claim file.

Integration-first, not a rip-and-replace

Connects to the TMS, WMS and carrier stack you run today through the Integration Platform.

Grows with your compliance needs

From standard EU data residency to sovereign, offline-capable deployment for regulated or crisis logistics — without switching platforms.

Copyl apps we recommend for Logistics

A selection of apps from the Copyl Marketplace that fit this industry. Open any of them to see details and pricing.

Compliance & governance

Explore how Copyl supports enterprise governance and regulatory readiness across your AI operations.

Run it in Copyl Cloud, sovereign hosted on European-owned infrastructure, or fully on-prem inside your own perimeter.

See Copyl Logistics run on your own lanes — bring a week of TMS exceptions and carrier SLA data to a working session.

Book a session →

What buyers ask us

Do we have to replace our TMS or WMS?

No. Copyl connects to what you run today through the Integration Platform — it adds an exception desk, SLA tracking, warehouse traceability and an audit trail on top.

How fast can we go live?

The exception desk and carrier SLA scorecard run as configured Agent Hub agents — most teams get a first lane live in weeks, not a multi-quarter rollout.

Can the agent take actions on its own?

Only where you allow it. By default the agent proposes — reroute, reassign, flag a claim — and a named person approves. Rate and order changes always need a human.

Do you handle dangerous goods and cold chain?

Yes — ADR and UN-number checks and driver certification before a load is booked, and temperature logging and alerts on the same shipment record as the waybill.

Where does our data live?

In the EU, with a deployment path to sovereign or offline-capable operation for tenants that need it — the same platform architecture Copyl uses for defence and civil-preparedness logistics.

What if we need warehouse traceability too?

Goods receipt, batch and lot tracking, and shelf-life rotation run on the same core, so warehouse and transport share one record instead of two systems that don't agree.

Runs on the systems you already have

Copyl sits on top of your TMS, WMS and carrier stack — it does not replace them.

Systems that typically stay: transport and warehouse management, fleet telematics, and order and customs systems.

How it fits

Your systems

TMS, WMS, ERP, carrier portals and telematics — nothing is ripped out.

Copyl platform

Agent Hub, Integration Platform connectors and Signals correlate events and hold the audit trail.

EU data residency

EU-hosted data

Shipment and customer data stays in the EU, with a sovereign deployment path for regulated lanes.

Live in days

Workflows

Exception desk, claims, SLA scorecards, warehouse traceability — turned on one at a time.

Integration-first

Connects to the TMS, WMS, ERP and carrier APIs you already run through the Integration Platform — no rip-and-replace.

EU data residency

Shipment and customer data stays in the EU, with a deployment path to sovereign, offline-capable operation for regulated or crisis lanes.

Modular by design

Turn on the exception desk, claims pack, SLA scorecard or warehouse traceability one at a time, on your own timeline.

End-to-end

From order to proof of delivery, one audit trail spans warehouse, transport and claims instead of three systems that disagree.

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