Logistics

3PL and carrier networks — exception desk, SLA proof, and claims docs with TMS-scoped agents.

COO COO — network operations

Integrations

Problem: Exceptions arrive from TMS, WMS, and carrier portals with duplicate tickets.
Agent action: Agent deduplicates events, assigns owner by lane rules, and posts status back to customer portal — no rate edit rights.
Outcome: Duplicate tickets down 30%; first-action time improved by 2 hours.

Agent Hub

Problem: SLA proofs for QBRs are manually copied from carrier portals.
Agent action: Agent pulls on-time and damage metrics per carrier contract and drafts QBR deck tables for operations lead.
Outcome: QBR prep shrinks from three days to one day per major carrier.

Contracts

Problem: Claims lack photos, POD, and temperature log in one bundle for insurers.
Agent action: Agent gathers artifacts from TMS and IoT feeds, redacts unrelated shipments, and stages pack for claims manager.
Outcome: Insurer submission completeness score up 22 points on audited lanes.

1
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2
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3
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A CxO-oriented brief arrives by email within five business days. No instant auto-report — a human quality gate on every send.

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Industry context for this request: Logistics (logistics)

Reports are tailored for organisations of 50+ employees. Smaller teams may receive a lighter overview.

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