E-mail customer support for your own team: every e-mail becomes a ticket, an agent drafts the reply and a person approves it before anything is sent.
Copyl Helpdesk is a separate app for your support team. E-mail to your support address becomes a ticket in your organisation. An agent drafts a reply and can search your Knowledge Base. The draft waits for a person's approval and is never sent on its own.
Book a meeting →
Three groups meet in the same ticket. Each sees what they need, and nobody sees more than they are allowed to.
Helpdesk agents
The queue, the ticket and the agent's draft reply are in one place. The person handling the ticket decides what is sent.
Supervisors
KPIs, sender rules and mailbox settings are open only to the supervisor role.
Your customers
A customer sees their own tickets and never your internal notes.
Everything happens in one app with a queue, all tickets, live chat, Knowledge Base, customers, KPIs and sender rules. Menus are in Swedish and English.
E-mail to your own support address becomes a ticket in your organisation and nowhere else. E-mail to an address that is not mapped to an organisation is rejected.
Agents work from the queue or from the list of all tickets, with live chat, the Knowledge Base and the customer register in the same app.
An Agent Hub agent drafts a reply in the customer's language and can search your Knowledge Base. The draft is held for approval.
The agent handling the ticket sees the held draft on the ticket and approves it as it is or after editing. Copyl then asks whether to close the ticket.
Helpdesk has an agent role and a supervisor role. Access needs both a role and a Helpdesk seat.
The supervisor sees incoming e-mail and open tickets per organisation and opens a ticket straight from the KPI view.
A customer writes to your support address.
Ticket
Copyl creates a ticket in your organisation.
Draft
An agent drafts a reply in the customer's language.
Human decision
A person approves, edits or rejects the draft.
Answer
The approved answer is sent, and the person chooses whether to close the ticket.
A customer writes to your support address.
Ticket
Copyl creates a ticket in your organisation.
Draft
An agent drafts a reply in the customer's language.
Human decision
A person approves, edits or rejects the draft.
Answer
The approved answer is sent, and the person chooses whether to close the ticket.
Both follow the same flow, and in both a person decides what the customer receives.
1. E-mail
A customer e-mails a question to your support address.
2. Ticket
The e-mail becomes a ticket in your organisation and lands in the queue.
3. Draft
An agent searches the Knowledge Base and drafts a reply in the customer's language.
4. Human decision
The person on the ticket reads the draft, adjusts a sentence and approves.
5. Answer
The answer is sent. The ticket keeps the question and the answer.
1. E-mail
A customer reports a problem the team already has a solution for.
2. Ticket
The ticket lands in the queue of the right organisation.
3. Draft
The agent proposes a reply with the solution.
4. Human decision
The person on the ticket approves the reply.
5. Answer
Copyl asks whether to close the ticket now that the solution is sent, and the person chooses.
Draft replies from an agent are held until a person has approved them, and they appear in the approval list on the Copyl dashboard. Tickets and customers are isolated per organisation, and roles decide who sees what.
Book a meeting and we will walk through the flow from incoming e-mail to sent answer.
Book a meeting →No. The agent's draft replies are held until a person approves them, as they are or after editing.
No. Tickets are isolated per organisation; a customer sees only their own tickets and never your internal notes.
The draft reply follows the language the customer wrote in. The app's menus are in Swedish and English.
In the EU.
Book a meeting. Bring a few typical support e-mails and we will walk through how they become tickets and answers in Copyl Helpdesk.
Copyl does not replace the systems you already run. Your maintenance, finance, inventory, HR and sensor systems connect to Copyl through its integration platform — governed, permission-checked and logged.
You get the apps and the AI agents on top of what you already have. Your existing systems become data sources for the agents.
Copyl Helpdesk receives e-mail on your existing support address